1.1 In order to enable us to open and operate an account, to generally provide you with our products and services and comply with laws and regulations, we may need to and/or may be required to collect, record, hold, use, disclose and store Personal Information about you.
2. WHAT IS PERSONAL INFORMATION?
2.1.1 May collect Personal Information from you, such as your first and last name, e-mail and mailing addresses, date of birth, government issued identification, photographs, company name, and password when you use the AUC wallet app;
2.1.2 May also collect other Personal Information provided by third-party identity verification services or via social networking websites;
2.1.3 If you tell us where you are (e.g., by allowing your mobile device or computer to send us your location), we may store that information;
2.1.4 Certain services, such as two-factor authentication, may require our collection of your phone number. We may associate that phone number to your mobile device identification information;
2.1.5 If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply;
2.1.6 We also collect other types of Personal Information that you provide to us voluntarily when seeking support services, such as email, information submitted via online form, other contact information, or other information provided to support services staff; and
2.1.7 We may collect other data, including but not limited to, referral URLs, your location and blockchain analytics information related to blockchain addresses you provide.
2.2 The following information is automatically collected by our servers:
2.2.1 Our servers (which may be hosted by a third-party service provider) collects information from you, including your browser type, operating system, Internet Protocol ("IP") address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit;`
2.2.2 As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet Service Provider ("ISP"), referring/exit pages, operating system, date/time stamp, and clickstream data; and
2.2.3 We retain information on your behalf, such as transactional data and other session data linked to your account.
3. MECHANICS OF INFORMATION COLLECTION AND PROCESSING
>3.1 Any collecting and processing of a User’s Personal Information will only be conducted to the extent necessary to promote ENNOVA holdings’ legitimate business purposes and give effect to the necessary functioning of ENNOVA holdings’ products and/or services together with User engagement with said products and/or services.
>3.2 By utilizing any of ENNOVA holdings’ products and/or services, a user is presumed to have expressly consented to the collecting and processing of Personal Information as referred to in clause 3.1 above.
>3.3 Without limiting the generality of the aforesaid, ENNOVA holdings will not without a User’s express further consent process a User’s Personal Information for any purpose other than the following, namely:
>3.3.1 In respect of the provision of products and/or services;
>3.3.2 To fulfil orders and execute instructions on behalf of a user;
>3.3.3 For internal record keeping purposes;
>3.3.4 To perform anti-money laundering and know-your-client searches in respect of a user;
>3.3.5 To contact a user in respect of a new product and/or service offered by ENNOVA holdings or any of its divisions and/or partners (unless a user has chosen to "opt-out" of receiving such marketing correspondence);
>3.3.6 To contact a user in respect of a new feature, special offers, promotional competitions offered by ENNOVA holdings or any of its divisions and/or partners (unless a user has chosen to "opt-out" of receiving such marketing correspondence); and
>3.3.7 To monitor User’ browsing habits, activities in respect of and general interaction with ENNOVA holdings’ website and its products and/or services, in order to improve its offerings.
3.4 ENNOVA holdings will not without a User’s express consent share a User’s Personal Information with a third-party for any purpose other than the following, namely:
3.4.1 To our employees and/or third-party service providers who facilitate the User’s engagement with our products and/or services, whether by way of ENNOVA holdings’ website, email or any other communication method. In order to further ENNOVA holdings’ engagement with the user and its legitimate business interests, it is necessary to collect and share User’ Personal Information. The aforesaid being to assist ENNOVA holdings to communicate and engage properly and efficiently with the User and render its products and services effectively;
3.4.2 To third-party service providers who have to process the User’s Personal Information as a necessary consequence of and/or ancillary service to ENNOVA holdings’ products and/or services;
3.4.3 To external responsible parties who already have the User’s express consent to collect and process such Personal Information from ENNOVA holdings, or, by consequence, directly from the user;
3.4.4 To ENNOVA holdings’ sub-divisions and/or partners (including their employees and/or third-party service providers) in order for them to interact directly with the user via email or any other method of communication, for purposes of sending the user marketing correspondence regarding any current or new services, new features, special offers or promotional competition offered by them (unless a user has chosen to "opt-out" of receiving such marketing correspondence);
3.4.5 To ENNOVA holdings’ professional services providers, including but not limited to, insurers, legal counsel and financial institutions, where such disclosure is verily required for due performance under ENNOVA holdings’ contractual relationship with the user and/or such professional service provider;
3.4.6 To ENNOVA holdings’ service providers, including but not limited to, payment processors, fraud prevention services, marketing services and information technology support services, whom are under contract with ENNOVA holdings’ and who assist with or facilitate any part of ENNOVA holdings’ business operations, products and/or services. ENNOVA holdings further contracts with the aforesaid parties on the basis that that these service providers may only use the User’s Personal Information in connection with or in the furtherance of the services they perform for ENNOVA holdings, to the express exclusion of their own benefit and/or operational purposes. ENNOVA holdings further ensures that to the extent necessary its contractual engagements with the aforesaid service providers adhere to the same standards of Personal Information protection as ENNOVA holdings;
3.4.8 ENNOVA holdings is entitled to use and/or disclose your Personal Information if such use and/or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on ENNOVA holdings, or to protect and defend our rights and/or property.
3.4.9 In the event that a fraudulent transaction is flagged and brought to ENNOVA holdings’ attention, ENNOVA holdings is entitled to disclose any Personal Information relevant for purposes of criminal investigation and prosecution or otherwise required to discharge its legal obligations.
4. HOW DO WE SHARE YOUR PERSONAL INFORMATION?
4.2 It may be necessary to disclose your Personal Information to comply with any law, subpoenas, court orders, or government request, defend against claims, investigate or bring legal action against illegal or suspected illegal activities, enforce our Terms and Conditions, or to protect the rights, safety, and security of ENNOVA holdings, our User, or the public.
4.3 We may share your Personal Information with third-party service providers to:
4.3.1 Provide you with the services that we offer you through ENNOVA holdings’ website;
4.3.2 Conduct quality assurance testing;
4.3.3 Facilitate the creation of accounts;
4.3.4 Provide technical support;
4.3.5 Verify your identity; and/or to
4.3.6 Provide other services to ENNOVA holdings. These third-party service providers are required not to use your Personal Information other than to provide the services requested by ENNOVA holdings.
4.5 ENNOVA holdings may contain links to other third-party websites which are regulated by their own privacy policies. ENNOVA holdings is not responsible for the privacy policies of these third-party websites even if they were accessed using the links from our website.
5.1.1 Track website usage and browsing behavior;
5.1.2 Allow you to log-in to your account and navigate through the website;
5.1.3 Monitor the effectiveness of our promotions and advertising; and
5.1.4 Mitigate risk, enhance security and help prevent fraud.
5.2 We use both session and persistent cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them, or they expire.
5.3 We also use Local Shared Objects, commonly referred to as "Flash cookies," to help ensure that your account security is not compromised, to spot irregularities in behavior to help prevent fraud, and to support our websites and services.
5.4 We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser or browser add-on permits but doing so may interfere with your use of ENNOVA holdings’ services. The help section of most browsers or browser add-ons provides instructions on blocking, deleting, or disabling cookies.
6. HOW IS MY PERSONAL INFORMATION PROTECTED?
6.1 ENNOVA holdings places great importance on ensuring the security of your Personal Information. We regularly review and implement up-to-date technical and organizational security measures when processing your Personal Information. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to Personal Information only for those employees who require it to fulfil their job responsibilities.
6.2 Please note however that no transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure.
7. HOW CAN I UPDATE MY PERSONAL INFORMATION
7.1 You can update your information by contacting support(firstname.lastname@example.org) and making a request. If there are any changes to your personal data or if you believe that the personal data, we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your personal data. ENNOVA holdings may use its discretion in allowing the corrections requested and/or may require further documentary evidence of the new information to avoid fraud and inaccuracy.
7.2 We will retain your information for as long as your account has not been closed or as needed to provide you access to your account. If you wish to close your account, please contact us through our support center(email@example.com). We will retain and use your information as necessary to:
7.2.1 Comply with our legal obligations;
7.2.2 Protect the interests of ENNOVA holdings and its customers;
7.2.3 Resolve disputes; and
7.2.4 Enforce our Terms.
PLEASE CONTACT US
2nd Floor, Building 26, The Woodlands Office Park, Woodlands Drive Woodmead, Johannesburg
Company Registration Number: 2015/287382/07 (South Africa).